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FAQs

SHIPPING & DELIVERY

We know you want your slime ASAP, and we don't blame you! How quickly your slime will arrives depends on where you're located. Take the following into consideration if you need your slime to arrive in time for a specific occasion! 🕗 

For orders in the US with Ground Shipping, you can expect your order to arrive 3-7 business days after it's shipped. For orders in the US with FedEx Express, you can expect your order to arrive 2-3 business days after it's shipped.

For orders in the UK, you can expect your order to arrive 2-4 weeks after it's shipped.

For international orders outside the UK, you can expect your order to arrive 4-6 weeks after it's shipped.

We want you to know where your order is! Once your label is created, we'll send you an email with a tracking link so you can watch it all the way up to your doorstep 🏠

Yes, we do! Depending on location, international packages can take between 2-6 weeks to arrive once shipped. We suggest you take this into consideration if you're ordering for a specific occasion! 🕗


For orders in the UK, you can expect your order to arrive 2-4 weeks after it's shipped.

For international orders outside the UK, you can expect your order to arrive 4-6 weeks after it's shipped.


Please note: We are not responsible for customs/duties fees

If your order has been returned to us, please double check your address and reach out to us here - We will make sure you are taken care of ASAP ✨

Was your order marked as delivered but it's missing? Sometimes the carrier can prematurely mark an order as delivered, or incorrectly deliver the package to neighboring homes. We recommend checking in with your (neighbors, reception of your complex, or local post office), in case of a mis-delivery.  

- Search your nearby surroundings 🌳 

- Contact any neighbors to see if they received your package by mistake 🕵️ 

- Double-check your delivery address to the one on your order confirmation 🏡  

If you are unable to receive your package within 72 hours of delivery notice, please reach out to us here!


ORDERS

Same-day cancellations may be permitted as long as your order has not been packed yet - if you need to cancel an order please reach out to us ASAP here!

*We recommend double-checking before placing your order - If your order is already on it's way 🚚  to fulfillment or in the hands of the carrier, we're unable to cancel it. 

If you need to change your address, please reach out to us ASAP here!

*If your order is already on it's way 🚚  to fulfillment or in the hands of the carrier, we're unable to make any changes on our end. You may be able to re-route your package by reaching out to the carrier directly. If you need additional help, please contact our Support Team.


In some cases, we may be able to make same-day address/order changes as long as the order has not been fulfilled - if you need to edit an order please reach out to us ASAP here!

*We recommend double-checking before requesting a change - If your order is already packed, we're unable to edit it. So sorry about this!  

While you can order for any occasion in advance, we recommend ordering within 2-5 weeks from your intended gift-giving date for the best slime experience.  

Slime is made using a temporary chemical reaction - All this means is that your slime may need a little TLC after 5 weeks!

🧑‍🔬 Here's our best Slime Doctor 🧑‍⚕️ care tips!  
- Utilizing activator as directed 
- Keeping slime stored upright, sealed in their jars (or another airtight container), in a cool, dry space while not in use 
- “Mop up” any little bits of slime or fallout you see after each use.  

For more tips and tricks you can check out our Slime Care guides 💕
At the moment, we do not currently offer gift cards/certificates directly from the website. However, if you're looking to give a gift, we are able to accept Visa gift cards!  

Otherwise you can order a special gift in advance 💕 - We recommend ordering within 2-5 weeks from your intended gift-giving date for the best slime experience!

SLIME CARE & QUESTIONS

Do NOT attempt to eat slime 🙅‍♀️ We know it may appear yummy... but slime is not edible! 

Don't worry! Sticky slime will happen over time or in extreme weather - this is completely normal and fixable. Slime naturally 'deactivates' over time, especially when exposed to higher temperatures. Here’s how you can reactivate your slime as the Ultimate Slime Doctor:  

- Spray the slime with the Activator Pen included in your package 
- Stir until the liquid is mixed thoroughly, breaking up any potential chunks of activator! 
- Test the slime!

You can find a recipe for activator and further advice here!


Don’t worry! Hard slime is usually caused by ‘over-activating’ the slime (aka using too much activator). This situation will naturally resolve itself over time.  

You can let the slime resolve on its own, or if you want to speed up the process, you can go full Slime Doctor – Knead in a bit of warm water, hair gel, hand sanitizer, or vegetable glycerin to soften it up faster!

You can find more slime care tips on our website here.
You're in the right spot! In order to ensure a long slime life, we always recommend the following steps:


- “Mop up” any little bits of slime or fallout you see after each use  
- Keep your slime in a sealed-tight container in a cool, dry space when not in use - -- Make sure to activate your slime if it becomes liquidy/sticky to use 


Stay up to date with the Peachybbies fam for any new tips and tricks! You can find more slime care tips and tricks as well as a homemade recipe for activator on our website here.
While we generally expect slime to last 2-5 months, this can vary greatly depending on the way the slime is played with!  

In order to ensure a long slime life, the Slime Doctor 🧑‍⚕️ recommends the following steps:  

- “Mop up” any little bits of slime or fallout you see after each use. 
- Keep your slime stores in a sealed container in a cool, dry space when not in use. 
- Make sure to activate your slime if it becomes too liquidy or sticky to use.  

You can find more slime care tips and tricks as well as a homemade recipe for activator on our website here! 💕

#PEACHYFAM

We drop brand new slimes on our website every Friday at 7PM ET! ✨ 

We really appreciate the support 🤗 However, we’re not accepting any additional fan slime or mail right now as we’ve had a lot come in recently and our mail room is FULL 💌 Please check back in after a few months.  

Thanks for supporting us and of course for being so Peachy 🌟
We're so sorry! At the moment, we're not able to take video requests. Stay subscribed and up to date on our socials — that's where we'll announce when we're open for them again!

Thanks for being such a Peachybbies Fan 🍑
We really appreciate the support 🤗 However, we’re not accepting any slime that requires Slime Doctor-ing right now. 

We hope you have an amazing day and thanks for being so Peachy 🌟

RETURN POLICY

We don’t accept returns or exchanges 📦 as all sales are final. For any order issues or questions, please reach out to our team here!

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